Privacy

1. Introduction

The Shift Collective ("The Shift Collective", "we", "us", or "our") is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our HR advisory services and people development programs. By engaging with us or using our website, you consent to the practices described in this Policy.
 

2. What Personal Information We Collect

We collect only the personal information reasonably necessary to deliver our services and manage our business relationships. This includes:

2.1 Contact and Business Information

  • Name, job title, and employer organisation
  • Business email address and phone number
  • Business postal or office address
  • LinkedIn or professional profile details (where voluntarily provided)

2.2 Program Participant Information

Where individuals participate in facilitated people development programs delivered on behalf of a client organisation, we may collect:
  • Names and contact details for program administration and communications
  • Workshop attendance records and participation notes
  • General feedback and reflections shared during facilitated sessions

2.3 Website and Communications

  • Information submitted via contact or enquiry forms on our website
  • Email correspondence with our team
  • Website usage data collected via cookies and analytics tools (see Section 7)
We do not collect sensitive information such as health, financial, or government identifier data as part of our standard service delivery.
 

3. How We Collect Personal Information

We collect personal information:
  • Directly from you when you contact us, engage our services, or participate in our programs
  • From your employer or the client organisation that has engaged The Shift Collective on your behalf
  • From our website, including via contact forms and email sign-ups
  • From publicly available professional sources such as LinkedIn, where relevant to our services 

4. How We Use Personal Information

We use personal information for the following purposes:
  • Delivering HR advisory services and people development programs
  • Communicating with clients and participants about engagements, scheduling, and program logistics
  • Sending relevant updates, thought leadership, and invitations to events (you may opt out at any time)
  • Maintaining client records and managing invoicing and administration
  • Improving our services and developing new offerings
  • Complying with our legal and regulatory obligations

5. Disclosure of Personal Information

We do not sell personal information to third parties. We may disclose personal information to:


5.1 Service Providers

Third-party providers who assist us in delivering our services, including cloud software platforms, document management tools, and email communication services. These providers are bound by confidentiality obligations and are not permitted to use personal information for their own purposes.


5.2 Client Organisations

Where we deliver programs on behalf of a client organisation, we may share relevant participant information (such as attendance or general progress updates) with that organisation's nominated HR or program contacts, in accordance with our Engagement Agreement.


5.3 Legal Requirements

We may disclose personal information if required to do so by law, regulation, or a court order, or where we believe disclosure is reasonably necessary to protect the rights, property, or safety of The Shift Collective, our clients, or others.
 

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
  • Password-protected and encrypted file storage
  • Access controls limiting information to authorised team members
  • Use of reputable, security-certified cloud platforms
  • Secure email and document transmission practices
Where personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to delete or de-identify it, unless we are required by law to retain it.
 

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This information is collected in aggregate and does not personally identify individuals.
You can configure your browser to refuse cookies. However, disabling cookies may affect the functionality of some areas of our website.
 

8. Cross-Border Disclosure

Some of our cloud-based service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with standards comparable to the Australian Privacy Principles. By using our services, you consent to potential cross-border transfers of your personal information in accordance with this Policy.
 

9. Your Rights

You have the right to:
  • Request access to the personal information we hold about you
  • Request correction of personal information that is inaccurate, incomplete, or out of date
  • Opt out of receiving marketing communications at any time
  • Complain about a breach of the Australian Privacy Principles
To exercise any of these rights, please contact us using the details in Section 11.
We will respond to access and correction requests within 30 days. We do not charge a fee for making a request, although we may charge a reasonable fee for providing access if the request requires significant effort.
 

10. Complaints

If you believe The Shift Collective has handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth), you may lodge a complaint by contacting us directly. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
 

11. Contact Us

For privacy enquiries, access requests, or complaints, please contact:
The Shift Collective — Privacy Contact
Email: hello@theshiftcollective.com.au
 

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. Material changes will be notified to active clients by email.
This Policy was last updated on 17 June 2026.